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As a minimum, shelters should incorporate a twin height perch
seat, constructed of horizontal rails, known as a Mersey seat. Wherever possible,
fixed separate seats should also be provided with a seat height of about 450mm
and an arm at least 200mm above seat level on one or both sides to enable passengers
to push themselves up from the seat. Where seats cannot be provided in bus shelters,
because they would obstruct pedestrians' use of the pavement or there is no
shelter, the Local Authority or owners of adjacent premises may, if practical,
make it
possible to site public seats near bus stops. Priority is given to providing
shelters with seats at stops used by a high proportion of elderly or disabled
passengers, e.g. near sheltered housing, old people's clubs etc. Benches and
seats should be in bright 'warm' materials with a non-slip surface which is
strong, easy to clean and, in exposed positions, quick to dry. Slatted wood
or plastic coated metal meet these requirements. Regular cleaning and maintenance
is essential.
Stops and shelters at important locations or interchange points should be supplemented with more comprehensive information displays, larger sheltered areas and more extensive seating. There will be many places where a bus station is not appropriate or possible, but where attractive waiting facilities are needed.
Ideally, all bus stops should have timetable frames located from
1000mm to 1700mm above ground level which include current information on all
services using the stop, with details of special services for passengers in
wheelchairs at the bottom of the frame. Where larger frames are required, the
maximum height from the ground should be 1900mm, with the more important information
not above 1700mm.
Current bus service and timetable information at stops and shelters
should be clearly visible at all times. If surrounding street lighting is not
adequate, lighting should be provided on the stop itself.
For frequent local services, details of the route, destination
and departure times from the stop may be adequate, but as some passengers will
not be familiar with the service a full timetable and route diagram are more
helpful, and are essential for longer routes or less regular services.
Fare information helps passengers to have their exact fare ready.
Details of other stopping points in the vicinity and routes serving
them will avoid confusion and worry where routes cross or there is more than
one stopping place.
Lettered bus stops should be used where stops are split between
different routes at complex junctions or picking-up points, with maps of locations,
letter and route numbers displayed at each stop.
Frequent changes to timetables will not be an excuse for failing
to display current information, as the result will be a loss of passengers.
When a number of operators or services share the same stop, co-ordination and
production of timetable displays will need to be co-ordinated.
Where services are often delayed by traffic or other causes and
irregular gaps appear in timetable frequencies, the provision of shelters and
seats for waiting passengers is also essential. An irregular service can cause
more difficulties especially for mobility impaired or elderly passengers than
an infrequent but reliable service where passengers do not need to reach the
stop until a bus is due. Any visual displays indicating the actual arrival time
of buses should be clear under all lighting conditions.
SMART bus services have real-time visual displays within the shelters
at key stops along each SMART corridor, which indicate estimated waiting time
until arrival of the next bus for each number using the stop. Realtime information
displays also indicate if a service has been suspended, for example because
of temporary diversions, saving passengers a fruitless wait.
Taxi
ranks, Bus stops, Bus stop
indicators, Bus shelters, Bus
pull-in provision, Kerbside bus stops, Bus
bays, Shallow echelon lay-bys, Bus
Boarders or Capes
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