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6.18 Automatic Teller Machines

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Automatic Teller Machines

Cash dispenser units, or Automatic Teller Machines (ATMs), are widely installed, both outside and inside premises such as banks, building societies and supermarkets. These should be suitable for use by all customers, including disabled people.

A level area (minimum 1500mm x 1500mm) in front of the ATM should be kept clear of obstacles. Where machines are installed near busy entrances or inside buildings, sufficient manoeuvring space, level access and easy to open doors should be provided.

A recessed area below the controls is preferred, to allow space for wheelchair foot-plates. Building plinths, machines and fittings should not project into a pathway and become an obstacle. Receptacles for litter and unwanted receipts should be positioned to one side, not below the controls where they impede access by wheelchair users.

Controls should be easy to see and use, and within reach both horizontally and vertically. The card slot and dispenser should be a maximum of 1300mm and preferably no higher than 1200mm above the external footway level (or the finished floor level for internal ATMs). The buttons and display panel should be easily reached from a
wheelchair. The keyboard should be no higher than 1200mm above pavement/floor level and angled to be easily seen and used from a wheelchair.

Buttons should be well spaced and colour contrasted. Good colour contrast and numbers in relief can assist visually impaired users. Voice guidance and other smart-card technology will enable blind people to use the machines independently.

Text size for instructions and in-display panels should be as large as possible and easily visible through non-reflective screens. The whole facility should have adequate lighting, minimising glare and shadows.

Diagram of an Automatic Teller Machine

diagram showing a section through an ATM with a clear level space in front of machine, 1500mm by 1500mm minimum. The card slot is positioned 1200mm to 1300mm maximum. The angled keyboard with clear display and well placed buttons is 1200mm maximum. A recessed frontage is preferred to allow for wheelchair users knee space.

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