To look for a specific item then please use the search facility by clicking here
Counters, including reception desks, enquiry points, ticket offices and check-outs,
should be of a height and design accessible to wheelchair users, and detailed
to suit others.
To avoid confusion for visually impaired people, careful consideration should
be given to the choice of colours and finishes. Clear, matt finish signs and
good, non-glare lighting should be provided.
The use of screens, and especially reflective glass, should be avoided wherever
possible, as these form a communication barrier to visually and hearing impaired
people. Counters may require induction loops or equivalent if the environment
is noisy, the counter is wide or the lighting is subdued (see 6.14
If queues are expected to form at the counter location, handrails should be
sited against which people who cannot stand for more than short periods can
lean. Handrails and barriers erected to channel a queue of people must be wide
enough to allow the passage of people in wheelchairs or using walking aids (see
6.6 Lobbies and corridors).
next fact sheet 6.13
back to section contents
home page | contents | introduction | principles and policies | useful information | appendices
fact sheets: general | development | external environments | buildings | transport | education